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FAQs
What is your turnaround time?
SCREENPRINT ORDERS- Typical turnaround time is 7-10 business days once artwork and all garment details, including final sizes, are determined.
EMBROIDERY ORDERS- Typical turnaround time is 10-14 business days once artwork and all garment details including final sizes, are determined.
PROMOTIONAL PRODUCTS AND PARTY FAVORS- Typical turnaround is 14 to 21 business days once art is complete and we have received a final piece count.
Will my order be produced and delivered on time?
Yes, the key is determining your “in-hands” date. Request a Project Price Quote or give us a call at 888.994.1957 and we’ll guide you through it. To learn about Rainmaker’s process for ensuring project success, scroll to the bottom.
Do you do rush orders?
Sure – just let us know your “in-hands” date and we’ll let you know if it’s possible.
May I submit my own artwork?
Absolutely. Simply email your JPEG, tif, jif, etc. to art@rainmakergraphics.com
How long does artwork take?
Initial art proofs are turned around in 48 to 72 hours. Revisions typically will be made and back to you within 24 hours. If we have to go back to the drawing board and start from scratch, please allow 24 to 48 hours. In the case of a rush order, artwork will be turned around quicker and the deadline will be determined based on your in-hands date.
Will I be able to see my design before you make the shirts, hats, and fleeces?
Yes. Throughout the design process, we will provide e-proofs of the project. Once you approve all the artwork, your Project Manager will email you a final confirmation before going to production.
What are your screen print rates?
Screen printing is based on: garment or product to be printed decorated, # of print locations; # of colors; and # of items ordered. We have price breaks at the garment quantities of 24, 36, 72, 144, 288, 576, 1199, etc.
What are your embroidery rates?
Digitizing and embroidery fees are based on the actual stitch count of the design intended to be embroidered. These are determined upon our art department reviewing the design you intend to have applied. Once the stitch count is determined, location(s) of embroidery, and the garment or product to be decorated is determined, we can give you your quote for digitizing and embroidery. It can be itemized or we can give you an all-inclusive price. Our price breaks for embroidery are at 24, 48, 72, 144, 288, 432, 720, 1440, etc.
May I order fewer than 24 pieces on screenprinted or embroidered goods?
Yes, just fill out our Quote Form or Contact Us and we will get you pricing. Feel free to discuss ideas, time estimates and fees with your sales representative prior to submitting your order to us, so that both parties clearly understand the expectations and all of the potential applications for the design prior to development.
Do you have a catalog?
Yes, check out our custom online catalog. Can’t find what you’re looking for? Just email sales@rainmakergraphics.com or request a quote.
Chances are we can get the product for you. If you’d like to receive an actual catalog, simply send us an email and include your mailing address.
What is your payment policy?
We require a payment by check or credit card before shipping any orders. You may also secure the order with a credit card # (we will not run the card without proper notification) then payment by check will be due no later than 7 days after your order is delivered.
Will I be charged sales tax?
Customers in the state of Kansas are charged sales tax. Customers outside the state of Kansas are not.
Do I need to account for shipping?
At the request of the customer, we offer all-inclusive pricing. In this case, the product itself, decoration or application, setup, shipping, sales tax, royalties, etc. are included in the per-item price to simplify the ordering and collection process.
How will my order be shipped?
All orders will ship via UPS Ground or US Postal Service.
What is your privacy policy?
Rainmaker Graphics is committed to our customers’ privacy. Therefore we do not share, sell, or trade customer information with any third parties. More detailed information can be found in our Privacy Policy.
What is Rainmaker’s process for ensuring project success?
Discover – Every project is unique and because preference on brands, style, and fashion vary, we take the time to get to know you and your organization. Before we create a signature look for a company, event, or group, we take every aspect into account. This comes from years of asking the right questions and managing successful projects. So, whether you’re looking for something trendy or traditional, classy or eye-popping, we take a personal approach towards understanding your vision.
Develop – Once we’ve established your desired look and feel, the next step is working through the logistics. In this phase, your Project Manager works closely with you to outline product specs, project timelines, budget, and key dates. Together we create a Project Plan so you can be confident your order will look exactly the way you want – on time and on budget.
Design - Taking your vision from concept to creation is what separates Rainmaker from other players in our field. From corporate logos to banners for family reunions, our Art Department has created custom looks for all types of events. Whether it’s a screen print, embroidery, or tackle twill appliqué, our talented team of artists are committed to creating the look and feel you want.
Deliver - Upon your approval, the order is scheduled for production and either screen printed or embroidered and shipped so you’ll receive your order on or before the scheduled in-hands date. Rainmaker uses the most advanced design software and leading screen print technology for consistent, clear, and precise results. Orders are shipped via UPS and will be at your door in 2-3 business days (allow 4 business days for East and West coast.) |
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